Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match

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Sometimes, while taking the backup files and system state by using the Microsoft Azure Recovery Services Agent (MARS), you might get the error “Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match”. In this article, we will discuss how to fix this error.

Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match

Recently, while using Microsoft Azure Recovery Services Agent (MARS), I got this error.

The complete error message will be like below

Azure Backup service version and Microsoft Azure Recovery Services Agent do not match. Please install the latest version of Microsoft Azure Recovery Services Agent from the Microsoft Download Center.

The reason of this issue is that the version of the Microsoft Azure Recovery Services Agent is outdated already.

Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match Error [Solved]

Well, to fix the error “Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match”, We need to follow the below steps.

Upgrade the Microsoft Azure Recovery Services agent

  1. Make sure to close all the existing Microsoft Azure Recovery Services Agent console windows.
  2. Open an elevated command prompt window and run the below command to set the firewall settings.
net stop obengine

3. Open an elevated command prompt window and run the below command.

net start obengine

4. The next step is to Download the latest version of the Microsoft Azure Recovery Services Agent now.

5. Once you will double-click on the exe file, you can able to see the Wizard that will open, click on the Next button.

6. On the installation window, click on the Upgrade button. It might take a few minutes and then you will get a message “Azure Backup Agent has been successfully updated”.

7. Close the wizard.

Conclusion

This is how you can upgrade the Microsoft Azure Recovery Services Agent version and can fix the error “Azure Backup service version and Microsoft Azure Recovery Services Agent versions do not match“.